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Artificial humans that plan trips, answer questions, and support travellers in any language, on your website, at the airport kiosk, or on a video call, and give your frontline teams a safe place to practise the moments that matter.
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Missed connection
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3 of 4 done1. Help the traveller
2. Train the front line
Travel is full of emotion: excitement and adventure, but also confusion and stress.
From visas to changing schedules, transfers, and countless travel requirements, there's a lot for customers to navigate. Thrifty AI's artificial humans nurture the excitement and ease the stress with immediate, human-like support, at any hour and in any language.
One avatar that serves travellers on your website and app, or at a kiosk in the airport, station, or hotel lobby, planning trips and solving problems around the clock.
Recommend destinations, explain visa and baggage rules, compare fares and room types, and complete the booking in conversation.
Jump on a video call to talk through a multi-city trip, share the screen, and walk the traveller through upgrades and add-ons.
Handle schedule changes and missed connections in 70+ languages, collect feedback, and remember each traveller's preferences for next time.
My connection in Dubai is only 55 minutes. Will I make it?
It's tight but doable: same terminal. Want me to share the walking route to your gate?
Turn terminals, lounges, and expo stands into conversations with an artificial human on a life-size HoloBox, a kiosk, or a robot.
A life-size hologram that welcomes passengers, tells your brand story, and answers questions on the spot.
Kiosks and robots guide travellers to gates, platforms, transfer desks, and baggage belts, in their own language.
Bring destinations to life at expos and experience centres, run quick quizzes, and send every lead straight to your CRM.
A delayed flight, a missed connection, a once-in-a-lifetime trip that just went sideways: travel runs on conversations that need to go right the first time. AI roleplay turns those moments into practised skill.
Frontline, contact-centre, and concierge teams rehearse delays, cancellations, and lost baggage with a lifelike traveller who reacts in real time.
Practise complex bookings and upgrades, and learn your booking system with screen share, then quiz what stuck.
Every session is scored and remembered, so managers see where each agent needs help and the next roleplay starts there.
Our AI FDEs work inside your team to build custom solutions, so AI fits the way your booking, contact-centre, and operations systems already run.
Map booking, disruption, and support journeys to find the highest-value places to start.
Connect your booking engine, flight or route status, CRM, and loyalty programme, so the avatar works with real itineraries.
Pilot at one airport, route, or property, measure, and scale, with your teams trained to run it day to day.
Thrifty AI's artificial humans bring the same features to every traveller and every trainee, on every screen.
Passengers miss connections while queuing for help, wayfinding signs do not speak their language, and disruption calls flood the contact centre.
A Thrifty AI avatar rebooks, guides and reassures travellers in 70+ languages on kiosks, apps and HoloBoxes, in our cloud or your VPC.
Fares, visa and baggage rules, upgrades and bookings completed in conversation on web and app.
Delays, missed connections, rebooking and refunds handled at any hour, with preferences remembered.
Kiosks that guide travellers to gates, platforms, transfer desks and baggage belts, offline if needed.
A life-size brand ambassador at check-in, in the lounge and on expo stands that captures leads.
Frontline teams rehearse service recovery with an emotional traveller who reacts in real time.
Thrifty AI does not publish customer benchmarks for this page yet. Measure these during the pilot and compare with your baseline:
1. Discovery
Week 1–2
Walk one terminal or route and map the top disruption, booking and wayfinding journeys. Agree data boundaries.
2. Build
Week 3–5
Create the avatar, load fare and policy documents, connect the PSS, flight status and loyalty through function calling.
3. Pilot
Week 6–9
Run at a few kiosks or on one route in the app. Measure the KPIs above and tune escalation to agents.
4. Rollout
Week 10 onward
Add terminals, routes and languages. Hand over to your team or keep the AI FDE team on retainer.
Yes, where your PSS exposes rebooking through an API. The avatar finds options, including partner routes, confirms the choice and triggers the change. Refunds and compensation follow your existing policy flow.
Yes. Function calling connects it to your flight and route information, so it quotes current gates and delays. It can show the route to the gate on screen with Magic Canvas. The kiosk keeps answering offline if the network drops.
On a kiosk, a service robot or a life-size HoloBox, all running the same avatar and knowledge base. The kiosk edition runs offline on Maya-Lite. The same avatar also runs in your app and website.
70+ languages, including Hindi, Arabic, French, German, Spanish, Japanese, Tamil and Malayalam. It switches language mid-conversation when the traveller does.
Cloud plans are priced per live avatar minute, from $0.04 per minute at scale. A self-hosted or offline kiosk deployment is an annual licence plus a per-minute rate. See /plans.
Want this built for you? Our forward-deployed engineers scope, build and run it with your team.
Talk to an AI FDEExplore other Thrifty AI solutions
Bring your travel experience into the future
In a 30-minute demo, we'll show you an AI travel concierge and crew trainer built on your routes, policies, and brand, on web, app, kiosk, HoloBox, or robot.