The same standard on every shift
Every agent practises against your service standards, so customers get the same quality everywhere.
Support teams rehearse angry customers, service recovery, and de-escalation face to face with artificial humans, get coached after every session, and deliver the same standard on every shift.
Request a demoRole play
Late delivery complaint
Today with Clara
Ready for live calls1. De-escalate
2. Resolve
Built with world-class AI, backed by leading startup ecosystems
Watching another training video won't get your team there. Practice will.
This is the third time my order's been late. I want a refund, now.
I'm sorry, David, that's not okay. I'll refund the delivery fee right away and track the parcel with you.
Angry, confused, or impatient customers, built around your policies and products.
An AI coach debriefs each agent against your service standards, 24/7, on every shift.
New hires practise common questions and their first tough customer before a real one calls.
Deploy an artificial human that serves customers 24/7 and hands complex cases to your team.
Every agent practises against your service standards, so customers get the same quality everywhere.
Agents rehearse privately with an AI partner instead of in front of peers and managers.
Explore AI TrainingEmbed role plays in your LMS, and connect the helpdesk and CRM your team uses.
Dive into our platformThe artificial humans that train your agents can also serve your customers, around the clock.
Create an AI agentSupport queues build at peak hours, the same questions arrive hundreds of times, and new agents meet their first angry customer live.
A Thrifty AI avatar answers on your website, app or in-store kiosk in 70+ languages, grounded in your help centre. The same avatars play difficult customers so agents can practise before a shift.
Answers order, billing and how-to questions from your help centre and opens a ticket when needed.
Agents rehearse refunds, outages and de-escalation, then get a score and coaching.
Plan changes, outages and device help on the website, app and in-store kiosk.
Returns, order tracking and product questions in store and online.
Account questions answered inside your VPC with no conversation storage.
Thrifty AI does not publish customer benchmarks for this page yet. Measure these during the pilot and compare with your baseline:
1. Discovery
Week 1
Review the top 20 ticket categories and the escalation rules. Pick the first channel and the first three role-play scenarios.
2. Build
Week 2–3
Create the avatar, load the help centre and policies as its knowledge base, connect Zendesk or Freshdesk and the CRM. Build the role-plays in AI Training.
3. Pilot
Week 4–6
Run on one product line or region. Measure resolution and escalation rates and review transcripts with team leads weekly.
4. Rollout
Week 7 onward
Add channels, categories and languages. Put role-play into onboarding for every new agent.
Answers are grounded in your help centre and policy documents, and it cites the article it used. When the answer is not in your knowledge base, it says so and offers a human. Guardrails keep it inside your policies.
The avatar opens or updates a ticket in Zendesk or Freshdesk with the full transcript and the customer's details. Your routing rules decide who picks it up. For live handover it can bring an agent into the session.
Yes, through function calling to your CRM, order system or help desk, using the permissions you grant. It verifies the customer the way your existing flow does before sharing account details.
In AI Training, an avatar plays an angry, confused or impatient customer built from your scenarios. Each session is scored against your service rubric, and the agent gets coaching and a retry. Scores sync to your LMS.
Cloud plans are priced per live avatar minute, from $0.04 per minute at scale. Self-hosting in your VPC is an annual licence plus a per-minute rate. See /plans.
Want this built for you? Our forward-deployed engineers scope, build and run it with your team.
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